GENERAL FAQ

CAN I TRUST YOU?

The first thing going through your mind is, are these guys real? Yes we are legit and our prices are legit. We are here to shake up the industry from absurd prices for quality flowers. We have a strong team of experienced flower experts who are searching daily for the best price/quality ratio for flowers. Do a quick search about us and read our reviews!

HOURS OF OPERATION?

Our hours of operation are M-F 10am – 5pm PST.

Fulfillment Hours: Mon – Fri 10am PST to 2pm PST

Email responses daily. We typically respond within 4 hours during are hours of operation but do expect that time to increase to as long as 12-24hours during busier times (during sale periods, holidays, etc.) After hours of operation please expect a response in 24 hours.

HOW DO I BECOME A MEMBER?

Becoming a member is quick and simple.

Register Here and follow the simple instructions.

I AM WORRIED ABOUT SENDING MY ID!

Do not worry as we do not store your ID on our servers. Your ID is sent to our Gmail account that is encrypted by virtru, once your ID is verified we delete it permanently.

It will be harder for Hackers to hack into Google than our site.

We have your safety in mind.

ORDERING FAQ

HOW CAN I ORDER?

If you haven’t register with us yet please do so. Only members are allowed to place orders. You must prove that you are over the age of 19 and a resident of Canada to order with us. No exceptions.

Simply browse our items and add to cart. You are able to shop with us without having to log in but when you want to checkout it would require you to log in to your account.

AM I ALLOWED TO PICK UP MY ORDER?

No, we are a mail order dispensary. We only sell products by mail.

THIS IS MY FIRST ORDER, ARE THERE ANY DISCOUNTS?

We have 10% off + a$20 credit for first timers. Simply use coupon code “first10” at checkout to enjoy 10% off.

We also offer loyalty points that are given with each $ amount spent. Redeem them for $ off on future orders.

I JUST MADE AN ORDER BUT HAVE NOT RECEIVED PAYMENT INSTRUCTIONS

If payment hasnt been received within 2 minutes, most likely our emails get sent to spam folder, if they are please make sure to check the spam folder and take us off.

To go to spam folder through Gmail , please watch this video: WATCH HERE 

To go to spam folder through Outlook, please watch this video: READ HERE

HOW DO I MAKE PAYMENT FOR MY ORDER?

Once you are at the checkout menu, there will be specific instructions. Please read these instructions and understand our processes. After reading the instructions, click PLACE ORDER and you will be given detailed instructions on how to make payment and whom to make payment to. These 2 steps are very important to ensure your order is promptly processed.

HOW WILL MY ORDER BE PACKAGED?

Orders will come in a bubble mailer or box depending on your order size. The contents of your order will be put into a vacuum sealed package and wrapped in plastic. Our flowers will come individually packed in child-resistant/odor barrier container.

Prior to sending the order to Canada Post, we do a sniff test on each order to ensure no odor is leaking.

Your order will be as discrete as possible. There will be no indication of what the contents may be.

WHEN WILL MY ORDER BE READY TO SHIP?

Once we receive and process your payment we will then proceed to process your order. Please note that any payment processed after 2pm PST may not make it for same day ship out. Your order will be processed but will be sent to the post office the following business day.

Please note that if you place an order on Friday after 2 pm, or Saturday and Sunday your payment and shipment will be processed on Monday morning according to queue.

Canada Post does not operate after hours, on weekends and holidays. Instead of rushing to send your order to Canada Post, we use our judgement to hold the order until their pick up service is operating. This way your order is not sitting at the local post office overnight. Its safer at our warehouse until it can be picked up.

HOW CAN I EDIT MY ORDER?

If you want to change or edit your order please be sure to email us immediately. We will do everything we can to accommodate you.

Please be aware that once your has been shipped we cannot edit or cancel your order.

SHIPPING FAQ

WHAT SHIPPING COMPANY DO YOU USE?

At this time, we only ship with Canada Post.

HOW LONG DOES IT TAKE FOR SHIPPING WITH CANADA POST?

Depending on where you are located in Canada shipping can be as quick as 1 business day to as long as 5 business days. Rural areas will take longer.

We only ship Xpresspost with Canada Post

Xpresspost shipping takes 2-5 business days

These aren’t guarantee shipping times with Canada Post but an accurate estimate. We have seen them take 1 to 3 days over the stated delivery days.

Given the nature of our business, if Canada post is late on their delivery dates we would not be able to make a claim for the shipping fee. Please be aware that once the package is out of our hands we do not have control of the package.

DOES SHIPPING COME WITH TRACKING?

Depending on where you are located in Canada shipping can be as quick as 1 business day to as long as 5 business days. Rural areas will take longer.

We only ship Xpresspost with Canada Post

All shipping comes with tracking information and signature on delivery. You may waive the signature but that would also waive our responsibility if the order gets delivered but goes missing when you arrive home. We do not recommend that but sometimes your busy schedule cannot make the post office during their short hours. If you decide to waive signature please put down “no signature or N/S” in the order note section. We strongly suggest setting up a flex delivery address with Canada Post.

Repeat: We would not replace any orders that have been delivered but missing due to no signature on delivery or safe dropped.

WHEN WILL I GET MY TRACKING INFO?

Once we print your shipping labels, our software creates your tracking number. The information only updates once the order gets scanned at the post office. From there our software will then email you the tracking number. This usually takes about 1-4 hours from post office drop off.

There are times where Canada Post’s system does not correctly scan at the local post office and the tracking info will not have any updates. This will cause our software to not send any info. Once the order goes to the main processing facility in Richmond it will get scanned there and our software will pick that up and send you the tracking information. This can take up to 1 business day. Rest assured that your order is in transit even though there is no tracking info for the time being.

WHAT HAPPENS IF I DON'T GET MY ORDER?

Please be as accurate as possible when filling in the address. If there is an error on the shipping address we won’t be able to replace your order. If the error is on our part, we will gladly compensate you accordingly.

If your package is deemed missing due to our error we will replace the order. If signature is waived then we would not replace the order . This means you have just waived your insurance with us. Once an order is suspected to be missing we will contact Canada Post 3 business days after the expected delivery date to open a ticket.

SHIPPING TO YUKON, NWT, NORTHERN QUEBEC AND NUNAVUT READ HERE

Unfortunately, we experience a much higher % of postal thefts when shipping to these provinces. Because of this, if you live in these provinces and you do not choose the “Shipping+insurance” option, we cannot offer any delivery guarantees. This means you will not receive a replacement package or refund if your package is lost or stolen. For more information on “Shipping+Insurance” click the “shipping + insurance” tab in the FAQ.

SHIPPING + INSURANCE OPTION

This option is recommended for members in the Yukon, NWT, Northern Quebec and Nunavut area. This option includes shipping ($24) + Insurance ($21). With signature being mandatory. The insurance includes 1 replacement if your order is lost or stolen. If this option is not chosen there will be no replacements or vouchers.

If your order is lost or stolen and you have opt-in for insurance please follow the steps below:

  1. After we have dropped off your order  at CP please wait 8 business days for the order to arrive
  2. If it doesnt arrive, please send us an email to : [email protected], with your order number and we will will resolve this ASAP for you.

OTHER FAQ

SATIVA VS INDICA

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

ARE YOUR PHOTOS ACTUAL PRODUCTS YOU SELL

Yes! All our flower images are taken in house with the products we have for sale. We use a DSLR with proper lighting to take these photos. We also use vendor supplied images..

THERE IS AN ISSUE WITH MY PRODUCT

If there are any issues with your products please email us at [email protected]

Please include your order number, the issue and photos.

Please refer to the instructions above to properly make a claim.

MY ORDER WEIGHT SEEMS LIGHT

Mistakes do happen and sometimes we can be off on the weight. If that happens we have strict protocols to ensure that we get the legitimate claims compensated.

  1. When you get your order, weigh each individual package as a whole, any opened/unsealed bag wont be able to make a claim. This is to protect the integrity of the claim.
  2. Place the sealed product with the label part showing so we can see the total weight and your order information on the packaging. The weight should be pretty close to the weight we have on the right bottom package.
  3. If there is a big discrepancy between the two weights, snap a pick and send it to us.
  4. This is not 100% fool proof, we reserve the right to use our judgement in a case by case to compensate our customers

We will not replace any products where the seal has been broken or tampered with.

THERE IS AN ISSUE WITH MY SHATTER

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity, there is a risk that the shatter you ordered will turn to budder by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. A quick fix is to place it in the freezer for 15mins. The shatter will be hard enough to snap and dap with. Store it in the freezer.

We do not offer any reimbursement or refunds if your shatter turns to budder or wax.

THERE IS AN ISSUE WITH MY VAPE PEN/CARTRIDGE

The air pressure from shipping sometimes causes the oil to fill the cartridge chamber and it can seem like the cartridge does not work or inhale.

There is a simple fix

  1. Place the cartridge in a ziplock bag and seal it.
  2. Submerge it in hot water for about 30secs, always keeping the cartridge upright.
  3. Try the cartridge, if it still does not work repeat steps 1 and 2. This may need 2 or 3 tries.

The oil needs to heat up enough so that it gets fluid and falls back out of the intake and into the chamber.

Always remember not to store it in your car. It can lead to leakage, in severe cases it can ruin the cartridge.